Cancellation Policy

Cancelling an order

You can cancel an order free of charge from Orders → Cancel Order at any time before it is dispatched. Once it is out for delivery the in-app cancel option is no longer available — you can simply refuse the package at the door instead, at no cost, since nothing has been paid.

Cancelling a service booking

You can cancel or reschedule a booking free of charge up to 4 hours before the scheduled slot. Cancelling later, or after the mechanic has already travelled to your address, may attract a visitation charge shown at booking. Once work has begun you are liable for the parts fitted and labour performed to that point.

No cancellation charges before dispatch

Because every order is Cash on Delivery, cancelling before dispatch costs you nothing — no money has changed hands and there is nothing to refund.

When we may cancel

We or a vendor may cancel an order if the item is out of stock, the address is outside our serviceable area, there is a pricing or listing error, or the order is flagged for suspected fraud or abuse. We will always tell you why, and nothing will have been charged.

Repeated cancellations

Repeatedly refusing deliveries or missing service appointments may lead to restrictions on your account, since each one costs a vendor, rider or mechanic real time and money.