Contact Us
Questions about an order, a doorstep service booking or your account? Choose the channel that suits you and our support team will help.
For faster assistance, please keep your order or booking ID ready.
Get in touch
Call Support
Speak to our support team about an order, a service booking or your account.
WhatsApp Support
Message our support team on WhatsApp – handy for sending photos of a part, its label or any damage.
Email Support
Write to us when your question needs details or attachments, such as an invoice or photos.
Help Center
Answers to common questions about orders, bookings, payment, returns and your account.
What do you need help with?
Order support
Delivery, a wrong or missing item, or cancelling an order.
Booking assistance
Booking, rescheduling or cancelling a doorstep service.
Returns and refunds
Returning an eligible spare part, and how refunds are paid.
Warranty information
Work done on a doorstep service is warranted for 30 days or 1,000 km, whichever comes first. Spare parts carry their manufacturer’s or vendor’s own warranty.
General enquiries
Anything else, including partnership, fleet and media enquiries.
Before you contact us
- Your order ID or booking ID
- The mobile number registered with MechBazar
- Your vehicle’s make, model, variant and year, for a fitment question
- The part number printed on the item, for a wrong or faulty part
- Photos of the item, its packaging, its label and any damage
Registered office
Mech Bazar Private Limited (operating the MechBazar brand)Sector 70A Extension Road, Gurugram, Haryana, India
CIN: U45300HR2026PTC148525
Grievance redressal
If customer support hasn’t resolved your issue, you can escalate it to our Grievance Officer.
Grievance Officer
Raish Khan — Director & Grievance Officer
Mech Bazar Private Limited
Sector 70A Extension Road, Gurugram, Haryana, India
Email: support@mechbazar.com
Phone: +91 97727 04981
Complaints are acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.
If you remain dissatisfied, you can approach the National Consumer Helpline on 1915, or file a consumer complaint on the e-Daakhil portal.
Stay safe from fraud
MechBazar never asks for advance payment, card details, UPI PIN, bank passwords or your login OTP, and never asks you to install a screen-sharing app. Every order is paid in cash at delivery. Report any such request to us immediately, and to the national cybercrime helpline on 1930.