Return & Replacement Policy

10-day return window

Unused spare parts in their original, unopened packaging can be returned within 10 days of delivery. Start a return from the order in your Orders page. Wrong items, transit damage and shortages should be reported within 48 hours of delivery, with photographs.

What isn’t eligible

Parts that have been installed, fitted or show signs of use; electrical and electronic components once installed or tested; fluids, oils and consumables with a broken seal; batteries showing installation marks; made-to-order or special-order parts; and items missing their original packaging, seals or accessories are not returnable. Services already carried out are not refundable once complete, but you can cancel a booking before the mechanic starts work.

Replacement

Where the item delivered was wrong, damaged in transit or defective on arrival, you can choose a free replacement instead of a refund, with free reverse pick-up. Replacements carry the remainder of the original warranty.

Warranty

Manufacturer or vendor warranty runs separately from the 10-day return window, on the terms stated on the product page. Workmanship on doorstep services is warranted for 30 days or 1,000 kilometres, whichever comes first.