Support & Help Center

Simply add your vehicle to "My Garage" from the profile tab. Once selected as your active vehicle, the app will automatically filter and label compatible parts with a green "Fits Your Vehicle" badge.

Unused spare parts in their original, unopened packaging can be returned within 10 days of delivery. Start a return from the order in your Orders page. Wrong items, transit damage and shortages should be reported within 48 hours of delivery, with photographs. Some items are not returnable — see the Return & Replacement Policy for the full conditions.

Choose a service and a time slot, and a mechanic is assigned to your booking. The mechanic comes to the address you chose to carry out the work. If extra parts or labour are needed, you are asked to approve the revised cost first, and you pay in cash once the service is complete.

To change the date or time, cancel the booking from Service Bookings in your account and book the same service again at a new slot. Under the Cancellation Policy, cancelling up to 4 hours before the scheduled slot is free of charge; cancelling later may attract a visitation charge shown at booking.

Cash on Delivery is the only payment method on MechBazar. You pay in cash when your parts are delivered, or to the mechanic once your service is complete. MechBazar does not accept online payments, and you will never be asked to pay before delivery.

Because every order is Cash on Delivery, you have not paid anything at the time you cancel, so there is no refund to process. Cancelling an order before it is dispatched is free. A service booking cancelled less than 4 hours before its slot, or after the mechanic has travelled to your address, may attract a visitation charge shown at booking. If you have already paid cash for a delivered order and later return it, the refund is paid to the bank account or UPI ID you provide with your return request.

No. MechBazar never asks for advance payment, card details, UPI PIN, or your login OTP. Pay only in cash, only at delivery or on service completion, and always collect a receipt. Report any such request to our support team immediately.